FAQ

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DRIVER

How often do I have to drive?

There are no restrictions or demands. You drive when you want, and where you want.

How will I get paid for deliveries I make?

Funds to drivers are released within 7 days of delivery completion of delivery through your PayPal account. A minimum of $25 must be available for funds transfer to driver accounts.

How much of the final price do I keep?

RoadWages  drivers keep 100% of the delivery price. Shippers are charged a separate transaction fee.

What if I receive an unfair rating from a shipper?

Ratings are compiled using an honour system by all users. If you have a dispute with a shipper’s rating, we suggest you contact them directly and discuss the issue openly and fairly. RoadWages will adjust any amended ratings agreed to by both parties.

Do I have to download any apps or software?

No. The RoadWages website is designed to function on all device formats, allowing you to utilize your regular data sources.

Can I sign up as a driver and as a shipper?

Yes, but you will need to open two separate driver and shipper accounts. As always, it is free to register for both.

SHIPPER

How do I track my shipment?

Gather and maintain contact information from all your drivers, and speak with them directly.

How will I know when my package is delivered?

A bill of lading is generated on each agreed shipment negotiation. The driver is responsible for providing a proof of delivery (P.O.D.) signature or photo upon completion of delivery.

Are there any hidden fees involved in using RoadWages?

RoadWages will adds a 15% transaction to the delivery price. Shippers are also responsible for any applicable goods and service taxes. There are no hidden fees after you are prompted to pay the price shown at checkout.

What forms of payment do you accept?

Stripe accepts all major credit cards. You also have the option to pay through your PayPal account.

What if I receive an unfair rating from a driver?

Ratings are compiled using an honour system by all users. If you have a dispute with a shipper’s rating, we suggest you contact them directly and discuss the issue openly and fairly. RoadWages.com will adjust any amended ratings agreed to by both parties.

What if my shipment is lost or damaged?

Shippers are responsible for insuring their packages. We strongly encourage maintaining contact with your drivers.

Can I sign up as shipper and as a driver?

Yes, but you will need to open two separate driver and shipper accounts. As always, it is free to register for both.

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